Internal consultation on use cases, integration within existing services allows agencies to better position new capacities to modernize their organization.
Technology leadership across the federal government seeks to better facilitate the adoption of new capabilities by developing frameworks to integrate them into existing services and institutional priorities.
Many of the recent modernization efforts across the federal government have involved processing and managing large amounts of proprietary data, particularly using it for analytics or large research initiatives. This has led to a move towards internal collaboration to ensure that this data is easily accessible and its management is treated as an enterprise-wide consideration.
“A lot of my experience at ServiceNow has been trying to find the data and understand what you have so you can manage it the right way. In the case of science organizations, that might mean putting it somewhere somewhere where it’s easily accessible and people can interact with it. Other times it might involve understanding what data you have so that you can secure it properly and make sure it’s protected. It’s really based on mission and that key to understanding what your data is and where it is,” said Jonathan Alboum, federal CTO at ServiceNow, at the GovCIO Media & Research Infrastructure: Health IT event.
This has necessitated a new degree of cross-departmental collaboration where teams are engaged in shared management of data analytics, ultimately creating a more refined and comprehensive approach to research initiatives that allows them to be better replicated and their insights shared at through the agency.
“We are doing this more and more with one of our [genomics research information] systems we have built, which enable precision medicine for our patients in the clinical center. We sequence the full genomic sequence of every patient admitted to the clinical center and provide genetic counseling,” said Mike Tartakovsky, IT director of the National Institute of Allergy and Infectious Diseases (NIAID). “Our doctors work together with genetic counselors, giving advice and explaining results or sequence analysis.”
A similar approach is needed for large-scale enterprise modernization, especially the dual process of talking with key stakeholders and understanding the likely technical needs of individual departments that might end up working together on large projects. made possible by these same modernized computer systems.
“It really behooves us to do a lot of communication with each party to understand what their needs are. This is something we did when we undertook a three-year review of our legacy applications. What we found was that about 40% of older apps had functions that were still being used because things had changed drastically. You have to make sure you give them what they need, sit with them, talk to them, and engage with them,” said La’Tanya Burton, CIO at the National Institute of Arthritis and Musculoskeletal Diseases. and cutaneous (NIAMS).
This model of preemptive analysis and discussion is also essential to ensuring that federal resources and funding are used as efficiently as possible, avoiding the kind of overspending and bloat that can sometimes occur during large-scale technological modernization. ladder.
“It’s all about prioritizing and impacting those things on the organization, because you can’t do everything. Budgets are always very limited. I think it’s important that IT has a seat at the table and can talk about prioritization and resources,” Alboum said.